f111 game Privacy Policy

1. Definitions and Scope

In this privacy policy, "we", "our", or "f111 game" refers to the organisation operating this website. "You" or "user" refers to any person, registered or unregistered, using the f111 game platform.

This policy applies to the following:

• All services provided through the f111 game website
• Mobile applications (Android and iOS)
• Information provided through customer support channels
• Payment processing and balance management
• Participation in bonus and promotional activities

Personal information means any information that can directly or indirectly identify a specific individual — such as name, email address, mobile number, payment details, and account activity history.

2. Sources and Types of Information Collected

2.1 Information Collected at Registration

When you create an account on f111 game, we collect the following information:

• Full name (as per National Identity Card)
• Date of birth (for age verification — to confirm 21+ age)
• Email address
• Mobile number (for OTP verification)
• Preferred username
• Residential information

2.2 Financial Transaction Information

During deposits and withdrawals, we record payment method details. This includes bKash, Nagad, Rocket, or Upay account numbers, and for bank transfers, bank account information. This information is used only to complete transactions and prevent fraud.

2.3 Platform Usage Information

Some information is collected automatically from your browsing activity:

• IP address and device identifier information
• Browser type and version
• Access time and date
• Pages visited and session duration
• Cookie and local storage data

2.4 Information Received Through Customer Support

When you contact customer support via live chat or email, the details of that conversation are stored. This is used to improve service quality and assist with future support.

3. Purpose of Information Use

f111 game uses collected information only for the following purposes:

3.1 Service Operations

• Account verification and management
• Deposit and withdrawal processing
• Bonus and reward distribution
• Gaming history and VIP level determination

3.2 Security and Compliance

• Detecting unauthorised access to accounts
• Preventing fraudulent activity
• Age verification (confirming 21+)
• Preventing multiple accounts by the same person

3.3 Service Improvement

• Analysing platform performance
• Improving user experience
• Communicating relevant offers and bonuses
• Resolving technical issues

We do not sell your information to third parties for marketing or advertising purposes.

4. Information Disclosure and Third Parties

In limited circumstances, f111 game may share information with specific third parties. However, in each case there is a clear reason for that disclosure.

4.1 Payment Processors

The minimum information required to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment service providers. These third parties follow their own security policies.

4.2 Technology Service Providers

For platform operations, limited information may be used in technical collaboration with game studios (Pragmatic Play, PG Soft, Evolution, JILI, Spribe, etc.), server service providers, and security solution providers.

4.3 Legal Obligations

If disclosure of information is required by court order or through a valid legal process, we will comply with that obligation. In such cases, we will disclose only the minimum information necessary.

4.4 We Will Never

• Sell or rent your information
• Transfer information to unrelated third-party advertisers
• Use information for marketing purposes without your consent

5. Data Retention and Security

5.1 Retention Period

All information is retained for as long as the account is active. Financial transaction information is retained for a defined legal period even after account closure. Once that period has passed, information is securely deleted.

5.2 Security Measures

f111 game uses industry-standard security technology to keep your information safe:

• SSL Encryption — all data transfers are secured
• Database Encryption — protection of stored information
• Two-factor verification (OTP) — for login and financial activity
• Regular security audits
• Suspicious activity detection system

5.3 Password Protection

Your password is stored in hashed form — no f111 game staff member can ever see your original password. You are advised to change your password regularly for security.

6. Cookie Policy

The f111 game website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, security tokens, and language preferences. These cookies cannot be disabled, as the site will not function properly without them.

6.2 Analytical Cookies

Analytical cookies are used to analyse platform usage and improve the service. This information is processed in aggregated form and does not identify any individual.

6.3 Cookie Controls

Non-essential cookies can be disabled from your browser settings. However, this may limit some features. See your browser's help section for more details.

7. User Rights

Every user registered on f111 game has the following rights over their personal information:

7.1 Right to Access Information

You can view the information stored in your account at any time. You have the right to request a correction if any information is incomplete or incorrect.

7.2 Right to Correct Information

If you want to change any information stored in your profile, please contact the customer support team. Information will be corrected after identity verification.

7.3 Right to Close Account

If you no longer wish to use f111 game's services, you may request account closure. In that case, all information beyond legal obligations will be deleted within a set period. Detailed guidance on responsible gaming is available on our Responsible Gaming page.

7.4 Right to Data Portability

Upon request, your account information will be provided in a structured, readable format. Processing such a request generally takes 7 business days.

8. Protection of Minors' Information

f111 game strictly prohibits participation by anyone under the age of 21. Age verification at registration is mandatory. If a minor's information is found in our system, that account will be closed immediately and the collected information will be deleted.

If a parent or guardian believes their underage child has registered by mistake, please contact our customer support without delay.

9. Policy Changes and Updates

f111 game reserves the right to amend this privacy policy as needed. For any significant changes:

• A notice will be clearly displayed on the website
• A notification may be sent to the registered email address
• The "Last Updated" date at the top of the page will change

Continuing to use the service after changes means you accept the terms of the new policy. You are therefore advised to check this page regularly.

10. International Data Transfers

f111 game serves users in Bangladesh. In some cases, information may be stored on servers in other countries due to technical infrastructure. In such cases, we ensure that:

• Data processing organisations follow appropriate security standards
• Contractual protection measures are in place
• Third-party access is strictly limited

11. Other Relevant Policies

This privacy policy is part of f111 game's broader legal framework. To get a complete picture of the overall terms of use of the service, please read our Terms and Conditions. For answers to common questions, see our FAQ section, which covers account, payment, and bonus topics in detail.

Together, these documents form the basis of the legal relationship between f111 game and its users.

12. Contact

If you have any questions, concerns, or requests about this privacy policy, please contact the f111 game customer support team. We provide service in both Bengali and English, seven days a week, twenty-four hours a day.